DCIM V.E. frequently asked questions
QUESTION: How long does it take to set-up an event?
ANSWER: Simple events can be set-up in two to 3 weeks. Branding needs to be applied, content needs to be imported and organized, chat bots need to be programmed and some technical stuff needs to get sorted under the hood. Bigger events with more moving parts and customization can take 2-3 months.
ANSWER: Simple events can be set-up in two to 3 weeks. Branding needs to be applied, content needs to be imported and organized, chat bots need to be programmed and some technical stuff needs to get sorted under the hood. Bigger events with more moving parts and customization can take 2-3 months.
QUESTION: Does this run on mobile?
ANSWER: It does, this platform is designed as a responsive solution to mobile phone, tablet and desktop. You will need WiFi, as it is a rich, web-based experience.
ANSWER: It does, this platform is designed as a responsive solution to mobile phone, tablet and desktop. You will need WiFi, as it is a rich, web-based experience.
QUESTION: Does your platform do live streaming?
ANSWER: YES! Although, it is not part of the standard package.
We will need to know the number of live stream sessions, their length, whether they run concurrently and the expected number of virtual attendees.
ANSWER: YES! Although, it is not part of the standard package.
We will need to know the number of live stream sessions, their length, whether they run concurrently and the expected number of virtual attendees.
QUESTION: Does your platform support live chat?
ANSWER: YES! There is live 1:1 chat service offered as an add-on. With live streams we enable moderated group chat with the virtual attendees watching the stream.
ANSWER: YES! There is live 1:1 chat service offered as an add-on. With live streams we enable moderated group chat with the virtual attendees watching the stream.
QUESTION: Do you provide a custom registration process?
ANSWER: YES! We provide a basic registration package, or can integrate into other 3rd party registration services (add-on cost)
ANSWER: YES! We provide a basic registration package, or can integrate into other 3rd party registration services (add-on cost)
QUESTION: I have an interactive demo/app/widget I want to include in my virtual event, how can I include it?
ANSWER: We will need to have our development team assess this request. It would be helpful if source files exist. Additional integration for re-programming fees may apply.
ANSWER: We will need to have our development team assess this request. It would be helpful if source files exist. Additional integration for re-programming fees may apply.
QUESTION: Can I make my own updates on content?
ANSWER: Yes you can, using our content management system (CMS).
ANSWER: Yes you can, using our content management system (CMS).
QUESTION: Does your platform support localization?
ANSWER: It does for languages that read left to right.
ANSWER: It does for languages that read left to right.
QUESTION: What if we want to keep the event site up past the event dates?
ANSWER: Not a problem, we offer month-to-month, evergreen service and maintenance plans to keep your virtual event online. Additional monthly fees apply.
ANSWER: Not a problem, we offer month-to-month, evergreen service and maintenance plans to keep your virtual event online. Additional monthly fees apply.
QUESTION: Can virtual attendees download content on the platform?
ANSWER: YES! We provide a cart system which allows them to download what content they want (PDFs, PPT, etc.)
ANSWER: YES! We provide a cart system which allows them to download what content they want (PDFs, PPT, etc.)
QUESTION: Can I use my own 3D model if I’m not into your standard ones?
ANSWER: YES! We will need to have our team share our standard 3D specifications to make sure it is prepped properly.
ANSWER: YES! We will need to have our team share our standard 3D specifications to make sure it is prepped properly.
QUESTION: Can you make a custom environment for our event based on our needs?
ANSWER: YES! Let’s talk. We have a talented 3D team that can take on the challenge.
ANSWER: YES! Let’s talk. We have a talented 3D team that can take on the challenge.