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Consultation Services
We provide consultation services prior to the installation. We meet with the client and discuss their goals and plan for the space. We then confirm that the installation area is compatible with the intended layout, and offer alternative solutions if changes are needed. Design services are available, and our skilled staff can create a refined rendering in AutoCAD to help better visualize the space. Once a layout is confirmed, we can help finalize the equipment order. |
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Installation Process
Before traveling to the site, we manage the logistics of your equipment installation by arranging the transportation of the materials to the location. Once we arrive on site, we will install the equipment start-to-finish. We begin by delivering all the units to their proper location, unpacking the units, and beginning installation. After the installation is complete, we dispose of all packaging material and clean the equipment and installation area before inspection. |
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Instruction and Training
After the installation is complete, a member of our team will test all units and components. If needed, we also provide necessary instruction and training on how to properly use the equipment in regards to manufacturer specifications. |
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Repair and Support
Even after we leave, you still have access to our repair and maintenance services. We offer annual maintenance check-ups on all of our installations, in which we travel to the site and check the equipment to make sure it is working correctly. We are also available for assistance on the phone, online, or in-person at any time should you need replacement parts or need help with a repair. |
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Technology Management
Big Dog Installations also offers technology management to provide a complete, one-stop installation service. Since many of our installation sites include equipment that are infused with technological aspects, additional resources may be required to fully complete the project. |
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Tech Support
Click on the Tech Support button to submit a request for technical support assistance. Complete the information in the form including specific information about your tech support request. After submitting the request, you will receive an automatic email response. Our technicians will review your request and respond within one business day. To inquire of the progress of your request(s), email Tech Support at [email protected]. For immediate assistance during business hours, please call Big Dog Installations at (717) 873-7697. |